The Nagler Group welcomes Johnson Hill Staffing to The Nagler Group and the whole BANKW Family of staffing companies Search Jobs

The Nagler Group welcomes Johnson Hill Staffing to The Nagler Group and the whole BANKW Family of staffing companies Search Jobs

Home  /  Areas of Specialization  /  Call Center

CALL CENTER
STAFFING & RECRUITING

Great service is essential for keeping customers happy and loyal, which requires top-notch talent in your call centers. Since 2008, The Nagler Group has brought a personal touch to call center staffing, both for long-term placement and temp services during peak seasons. Employers and job seekers alike trust our recruiters to understand their hiring needs and career goals — and we can’t wait to help you, too.

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How We Deliver

Our award-winning team of call center staffing experts is here to help you find the perfect match, no matter what kind of employment best meets your needs. We have extensive experience filling the following placement types:

Temporary & Contract Placement

We place talent for a fixed period of time or for a specific task or job. Temporary employees are considered associates of the employers, while contract workers are not.

Temporary-to-Direct Hire Placement

We place talent on a short-term basis to see how they fit in a role before the employer extends a permanent offer.

Direct-Hire Placement

We place professionals who are intended to become full-time employees and go on the company payroll. These employees are eligible for benefits.
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Call Center Positions We Staff

Are you a job seeker looking for your next role?

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These are only a few of the roles we specialize in placing:

•Call Center Agents
•Inbound Call Center Representative
•Intake Specialist
•Patient Service Representatives
•Team Leaders and Supervisors
•Call Center Managers and Directors

Why the Nagler Group?

We are proud to be a locally-owned and managed full-service staffing firm, which enables our team to provide the region’s top employers with highly-qualified job candidates, and to match job seekers with positions in the call center field. Our success is built upon a simple and hassle-free search process that results in thousands of matches between talented professionals and employers.

At the Nagler Group, we thoroughly evaluate each and every candidate before presenting them to a client. We also personally qualify every employer before presenting an opportunity to a job seeker. Our only goal is to make sure we’re doing what’s best for all our clients and partners. When you partner with us for your search, you can count on:

Direct, Personalized Service

With an individual recruiter who knows you and understands your goals

An Extensive Network

Of talented, fully-vetted candidates and local employers looking to hire

An Experienced Team

That’s well-connected and knows the local job markets inside and out
Want to learn more about us?
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Don’t Just Take Our Word for It…

The Nagler Group is highly rated and recognized, regionally and nationally, by top industry organizations and publications. We are immensely proud to have won numerous awards recognizing the quality of our service, the expertise of our recruiters, and our track record of success finding jobs and top talent for thousands of local professionals and employers.

Great Place to Work
The Telegraph 40 Leaders Under Forty
The Boston Globe Top Places to Work

What our clients say

“I had a great experience with The Nagler Group. My assignment met all my expectations. I was told I would have been able to stay on as a permanent employee if I expressed interest. I would not hesitate to reach out again to The Nagler Group should I find myself searching for employment again.”

Lori | Client

“My recruiter is amazing and found me a dream career opportunity. She not only advocated for me through the process but also made sure I was fully set up for success.”

Robyn | Candidate

“The Nagler Group understands our culture perfectly and does not need hand holding. One call made to Jessica, and I know the position will get filled. Outstanding customer service at all times and extremely thorough.”

Joyce | Client

“My recruiter is an incredible recruiter, advocate, and career consultant. He is timely with responses, elaborates with explained inquiries, and takes initiative in creating rapport both with the candidate and the organization. I continue to strongly recommend both his and The Nagler Group’s services as a whole to others. Thank you for the incredible opportunity to work with such a proactive, impactful agent.”

Elizabeth | Candidate

“It was a pleasure to work with The Nagler group. The interactions were very professional, and the quality of the candidates was excellent.”

Alex | Client

“I knew from the start I was in good hands — what took a half hour to explain to other agencies (where I was coming from and what my skills were) took seconds to explain to my recruiter at The Nagler Group. They placed me into the best job I have ever had. They are amazing and always within arms reach. This is hands down the best agency I’ve ever worked with.”

Paul | Candidate

Our Call Center Staffing Agency Locations

We work with local employers and job seekers across New England. Choose a state to see where we’re located.

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New Hampshire

We have 2 staffing locations in the state of New Hampshire.

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Massachusetts

We have 4 staffing locations in the state of Massachusetts.

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Maine

We have 1 staffing locations serving the state of Maine.

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Connecticut

We have 1 staffing locations serving the state of Connecticut.

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Frequently Asked Questions

Have a question that’s not included here, or want to discuss any of these answers further?

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What is The Nagler Group’s call center recruiting process, from intake call to accepted offer?

At The Nagler Group, our call center recruiting process is highly personalized and designed to achieve job seekers’ career goals, as well as understand employers’ hiring needs. Our approach to recruiting involves:

  • A thorough intake and needs analysis to discuss hiring challenges (for employers) or career goals (for job seekers)
  • Targeted sourcing from our talent and employer network
  • Behavioral and technical screening as part of candidate vetting
  • Interview coordination and offer management
  • Post-placement follow-up, whether it’s to see how the placement is going or for your future hiring needs
What locations do you recruit in, and can you support on-site, hybrid, and remote call center roles?

As a regionally focused staffing agency, we recruit in locations throughout the New England area. In addition to making on-site placements, we staff both remote and hybrid call center roles within our service area.

How long does it typically take to present the first three to five qualified call center candidates for an open role?

How long it takes to begin presenting qualified candidates for open roles depends on factors such as role level, required technical skills, location requirements, compensation alignment, and more. Timelines can range from a few days to a few weeks.

Do you focus on filling call center roles in any particular industries?

At the Nagler Group, we fill call center roles across all industries and make placements at a wide range of company sizes, from smaller businesses to large corporations.

Do you only place active job seekers?

We work with both active job seekers and passive candidates, including currently employed call center professionals who are open to the right opportunity.

How are call center candidates screened for skills, domain knowledge, and team fit?

To ensure quality, our candidate screening process is thorough and comprehensive. Before sending resumes, we interview candidates to assess their experience, technical expertise, and soft skills. We also complete an intake for each employer we work with to understand their role requirements and what success looks like.

Can you staff overnight, weekend, and 24/7 call center shifts?

Yes, we can staff call center roles for overnight, weekend, and 24/7 schedules, as well as standard daytime shifts.

Can you help us staff up for seasonal or peak call volume?

Yes, we provide temporary call center staffing to help employers handle seasonal spikes and increased call volume. We can help place temporary agents to cover the increase, no matter when your busy season falls. If you’re looking for seasonal hires who could potentially become permanent employees, we also offer temporary-to-direct hire placement services.

Other Industries We Serve

In addition to call center staffing, we also specialize in placing the following role types:

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Customer Service

Including customer service representatives and managers, account representatives, and more

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